FAQ
New Horizon Prints is an Australian-based business that specializes in creating personalized automotive art. We offer a range of high-quality posters, including customizable options, limited edition prints, and enthusiast posters.
Who founded New Horizon Prints?
New Horizon Prints was founded by Jai Postma, who is passionate about combining the love for cars with the power of visualization to help individuals achieve their dream lifestyles.
What types of products do you offer?
We offer a variety of product ranges:
- Essentials: High-quality enthusiast posters.
- Limited Edition: Exclusive, numbered prints signed by the artist.
- Customizable: Posters that can be tailored to your unique preferences, including colour, wheels, graphics, and other details.
How do I customize a poster?
Visit one of our posters on the 'customisable' product page for customisable posters, and you will find options to select your preferred car model, colour, wheels, and other details. Check out all the different variations to create your personalized artwork.
Do you accept refunds or returns?
We do not accept refunds or returns. All sales are final.
What if I'm not satisfied with my print?
If you receive a print that does not meet your expectations, please contact us within 14 days of receiving your order. After a thorough analysis, if we determine the print is unsatisfactory, we will either reprint your poster or reimburse you with a gift card of equivalent or greater value for use on our website.
What should I do if I haven't received my print within 30 days?
If you do not receive your print within 30 days of placing your order, contact us immediately. After a detailed analysis, if we confirm that the print has not been delivered, we will either reprint your poster or reimburse you with a gift card of equivalent or greater value for use on our website.
How can I contact customer service?
You can reach our customer service team by navigating to the contact page on our website. Please include your order details and a description of the issue.
Do you ship internationally?
We currently do not offer shipping outside of Australia, however we plan on expanding internationally soon. You may follow us on social media or sign up to our newsletter to receive the latest announcements on news and products.
How do I track my order?
Once your order is shipped, you will receive a confirmation email, then shortly after, an email with all your shipping details, including a tracking number. You can use this number to track the status of your delivery.
What payment methods do you accept?
We accept various payment methods through Shop Pay and PayPal. By using these services you agree with their terms and conditions.
Can I change or cancel my order after it has been placed?
Once an order has been placed, it cannot be changed or cancelled. Please ensure all details are correct before completing your purchase.
How do I care for my poster?
To maintain the quality of your poster, avoid direct sunlight and moisture. It is recommended to frame your poster for added protection and longevity.
What type of paper is used for the posters?
At New Horizon Prints, we use Ilford Galerie Prestige Smooth Pearl paper for all our posters. This high-quality paper ensures vibrant colours, sharp details, and a luxurious finish, making each poster a true masterpiece.
Do you offer any discounts or promotions?
We occasionally offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on the latest offers and announcements.
How can I join the New Horizon Prints community?
Follow us on social media and subscribe to our newsletter to connect with other car enthusiasts and young entrepreneurs who share your passion.