Policies

At New Horizon Prints, we take great pride in the quality of our products and strive to ensure you are fully satisfied with your purchase. Please refer to our below policies with regards to refunds, returns, and shipping.

 

Refund & Return Policy

No Refunds or Returns:
We do not accept refunds or returns on any of our products. All sales are final.

 

Unsatisfactory Prints:
If you receive a print that does not meet your expectations in terms of quality, please contact us within 14 days of receiving your order. After a thorough analysis of your concern, if we determine that the print is indeed unsatisfactory, we will either order a reprint or reimburse you with a gift card of equivalent or greater value for use on our website.

 

Delayed Deliveries:
If you do not receive your print within 30 days of placing your order, please contact us immediately. After a detailed analysis of the situation, if we confirm that the print has not been delivered, we will either order a reprint or reimburse you with a gift card of equivalent or greater value for use on our website.

 

For any issues or concerns regarding your order, please navigate to our contact page with your order details and a description of the problem. Alternatively, please send us an email at jaipostma@newhorizonprints.com. We are committed to ensuring your satisfaction and will work diligently to resolve any issues you may encounter. Thank you for choosing New Horizon Prints.

 

Shipping Policy

Below, you'll find all the details regarding our shipping process, costs, and time frames to ensure you have a smooth and informed shopping experience with us.

Print Production Time:

  • All prints are made to order to ensure the highest quality.
  • Production can take up to 3 business days before your order is shipped.

Shipping Methods and Costs:

We ship all orders using Australia Post, offering two shipping options:

  1. Standard Shipping:

    • Cost: FREE
    • Delivery Time: 2-8 business days

  1. Express Shipping:

    • Cost: $15
    • Delivery Time: 1-4 business days

Shipping Information:

  • Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor the progress of your delivery.
  • Please note that delivery times are estimates provided by Australia Post and can vary based on location and external factors.

Order Processing:

  • Orders are processed Monday through Friday, excluding public holidays.
  • Please allow up to 3 business days for print production before your order is shipped.

Privacy Policy

At New Horizon Prints, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website and make purchases. By using our website, you agree to the terms of this policy.

1. Information We Collect

When you visit New Horizon Prints and make a purchase, we collect the following types of information:

  • Personal Information: This includes your name, email address, shipping address, and payment information. Payments are processed through Shopify's Shop Pay, PayPal, or bank cards.
  • Email Address: We may store your email address on our servers to communicate with you about your orders and to send you promotional offers and updates.
  • Purchase History: We record your purchase history for internal analytics to improve our products and services.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To process your orders and deliver the products you purchase.
  • Communication: To send you order confirmations, shipping notifications, and customer service messages.
  • Promotions: To send you promotional emails and updates if you have opted in to receive them.
  • Analytics: To analyze purchase trends and improve our product offerings and customer experience.

3. Information Sharing

We do not share your personal information with third-party sources except in the following circumstances:

  • Service Providers: We may share information with service providers who help us operate our website, process payments, and fulfill orders. These providers are contractually obligated to protect your information and use it only for the services they provide.
  • Legal Requirements: We may disclose your information if required by law or to protect the rights, property, or safety of New Horizon Prints, our customers, or others.

4. Data Security

We take the security of your personal information seriously and implement appropriate measures to protect it from unauthorized access, disclosure, alteration, or destruction. Payment information is securely processed through Shopify's Shop Pay, PayPal, and bank card processing systems.

5. Changes to This Policy

This Privacy Policy is subject to change. We will post any changes on this page and update the effective date at the bottom of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

6. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us with the details below.

 

 

Thank you for choosing New Horizon Prints. We appreciate your trust and are committed to safeguarding your privacy.

For all enquires, questions, or concerns please don't hesitate to contact us via our contact page or alternatively, sending an email to jaipostma@newhorizonprints.com

Thank you for choosing New Horizon Prints. We look forward to delivering your dream car posters!